Question:
I 've installed Windows 8 Pro on a Zotac Zbox AD03 3 days ago. The installation went fine and everything, including the network and internet, worked just fine. The network contains 4 Windows 7 machines, a network printer, a Buffalo NAS, a Windows Home Server, a 16 port switch and a Motorola combo cable modem (DOCSIS 3.0) and router. The new laptop with Windows eight might see everything and seemed to perform utterly with traditional net access. once powering it off for the night I restarted it successive morning and located it might solely see the Windows Home Server and one in every of the Windows seven machines. It reportable that it absolutely was not connected to a network and after I tried to attach I got error 651. I did an entire new install and it still might solely see the Windows Home Server and also the same alternative Windows seven machine and still get the error 651 message. What could have happened during that power down/restart to cause it to lose network connectivity? How do I fix it?
Perform the following troubleshooting methods:
Method 1:
Start the computer in “Safe mode with Networking” and then check how it works. Follow these steps to start the computer to safe mode.
a. Press the ‘Windows + R’ key on the keyboard.
b. In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. Click the ‘Boot’ tab.
d. Under ‘Boot Options’, select the ‘Safe Boot’ option.
e. Choose “Network” option below the Safe boot check box:
f. Click OK and then restart your PC.
Method 2:
Place the computer in clean boot state and then try connecting Windows 8 to network.
You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Step 1:
a. Press the ‘Windows + R’ key on the keyboard.
b. In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d. On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e. On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f. On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g. Click ‘OK’, and then click Restart.
h. If it works in clean boot state, then follow rest of the steps.
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3:
a. If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
a. If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
b. If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
c. If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
· If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
· If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
a. If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
a. If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
b. If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
c. If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
d. If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6:
· After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a. Press the ‘Windows + R’ key on the keyboard.
b. In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d. When you are prompted to restart the computer, click ‘Restart’.
Method 3:
Disable all the security software and then check if this fixes the issue.
Warning: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
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